An Augmented Infocommunication Model for Unified Communications in Situational Contexts of Collaboration

Aim/Purpose: In this work, the authors propose an augmented model for human-centered Unified Communications & Collaboration (UC&C) product design and evaluation, which is supported by previous theoretical work. Background: Although goal of implementing UC&C in organization to promote mediate group dynamics, increasing overall productivity collaboration; it does not seem provide a solution effective communication. It clear that there still lack consideration human communication processes development such products. Methodology: This paper sustained existing research test application capable supporting design, evaluation services can be driven process. To service development, proof-of-concept mobile prototype was elaborated upon evaluated, making use User Experience (UX) user-centred methods techniques. A total nine testing sessions were carried out organizational setup recorded with eye tracking technology. Contribution: The argue should look at user’s (human) natural improve infocommunication thus enhance collaboration. Authors believe version will pave way improving useful practical products, truly serving users’ needs. Findings: On prototype, qualitative data analysis uncovered structural problems proposed hindered model’s elements subsequently, user experience. Five eighteen identified interaction issues are highlighted demonstrate validity, applied evaluation. Recommendations Practitioners: Considering respecting processes, practitioners able develop innovative solutions enable empower functionalities designed, taking their pertinence representing interpersonal phenomena into consideration, namely: Social Presence; Immediacy Communication; Concurrency Synchronicity. Recommendation Researchers: intends adoption UTAUT technology characteristics, conjunction Synchronicity proposition, considered as reference human-centric systems. Impact on Society: highlight need further important topic collaboration mediated inside organizations. Future Research: focused its attention functionalities. However, potentially affected other may included system, scheduling, meetings or task management. could consider employing evaluate systems prototypes.